Customer Operations Executive, MyTutor
On-site
Core
Frontline customer support role handling live inquiries via phone, email, and chat for parents, pupils, tutors, and schools on an online tutoring platform.
Role type
Customer Operations Executive
Builds
Customer support operations and marketplace compliance
Domain
EdTech / Online Tutoring
Deliverable
dashboards & analysis
Required skills
Multi-channel communication, problem-solving, prioritization, attention to detail, process improvement, adaptability
Responsibilities
Own end-to-end customer contacts across live channels, handle diverse queries for multiple customer groups, meet service level and satisfaction targets, complete operational and compliance tasks, contribute to process improvements, manage workload during peak periods
Seniority
Individual Contributor
