Customer Support Specialist
Remote
Core
Friendly, reliable point of contact for fitness studio members handling bookings, account questions, and refunds via chat/email/WhatsApp.
Role type
Customer Support Specialist
Builds
Member support and on-site staff assistance for a boutique fitness studio group
Domain
Fitness / Health & Wellness
Deliverable
client delivery
Required skills
Excellent written English, empathy, independent judgment, reliability, flexibility with shifts
Preferred skills
German language
Technologies
Chat, WhatsApp, Email
Responsibilities
Respond to member inquiries and issues, support on-site trainers with urgent requests, represent brand tone in written communication
Seniority
Entry-level / Part-time