Customer Care Associate
Core
Support family caregivers by delivering high-quality customer service via phone, assisting with orders, product questions, returns, and website navigation.
Role type
Customer Care Associate
Builds
Customer support interactions and sales opportunities for caregiving products
Domain
Healthcare / Caregiving
Deliverable
client delivery
Required skills
Empathy, active listening, problem-solving, telephone communication, computer literacy, multitasking, de-escalation
Preferred skills
Healthcare or caregiving experience (PSW, CNA, PCW, Nurse), high-volume contact center experience, fluency in Spanish
Technologies
Customer service software, databases, scripts
Responsibilities
Handle incoming calls for order placement, inquiries, and returns; de-escalate challenging conversations; recommend relevant products; meet CSAT and AHT performance metrics
Seniority
Entry-level to Junior