Customer Success Manager, SME & Growth
Core
Own the first 90 days of the customer journey for new French customers, driving activation, usage, and revenue targets through hands-on product configuration and blocker removal.
Role type
Senior Customer Success Manager (Onboarding & Growth)
Builds
Customer adoption and revenue realization for new SME customers in the French market
Domain
Fintech / Global Payments / FX / Spend Management
Required skills
Customer onboarding, product configuration, financial flows (payments, FX, payouts, cards), stakeholder coordination, data-driven outcome tracking, process improvement
Preferred skills
Fintech/banking experience, accounting knowledge, Salesforce proficiency, partner-referred customer management
Technologies
Salesforce
Responsibilities
Lead onboarding from KYC approval to day 90 handover, configure accounts for payments/FX/cards/spend, remove blockers by coordinating with KYC/Risk/Product, track adoption and revenue targets, manage partner-referred customers, contribute to onboarding playbooks
Seniority
Senior, hands-on IC