Technical Support Engineer, APAC
Core
Dedicated support engineer for developers and security teams in the APAC region, resolving integration issues with Socket's open source security platform.
Role type
Technical Support Engineer (B2B SaaS) (via careerplan.io/jobs/a90f9ffc-bfdc-4bb3-952b-64a9103b8023-technical-support-engineer-apac-at-socket)
Builds
Support runbooks, troubleshooting guides, and Zendesk macros
Domain
Developer tools / DevSecOps / Open Source Security
Deliverable
client delivery
Required skills
Technical support, API/integration troubleshooting, Linux system administration, terminal usage, JSON parsing, CI/CD pipeline understanding, package ecosystem knowledge (npm, PyPI, Maven), documentation
Preferred skills
Security/DevSecOps familiarity (SCA, CVE, SBOM), Zendesk, GitHub Actions, CircleCI, Python, JavaScript
Technologies
Socket GitHub App, Socket CLI, Socket API, Zendesk, GitHub Actions, CircleCI, npm, PyPI, Maven
Responsibilities
Own inbound support tickets from first response to resolution, troubleshoot integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline, build support resources including runbooks and macros, spot patterns in tickets to inform product roadmap, handle handoffs to Engineering with repro steps and hypotheses
Seniority
Mid-level, hands-on IC