Senior Customer Success Manager
Core
Own customer relationships from onboarding through renewal and expansion, driving adoption, retention, and ROI for B2B SaaS clients on a CloudZero AI financial control plane platform.
Role type
Senior Customer Success Manager (IC)
Builds
Customer success plans, executive business reviews, Joint Success Plans, and automated workflows using AI.
Domain
B2B SaaS / FinOps / AI ROI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer success, quota ownership, executive relationship management, commercial negotiations, Salesforce proficiency, usage/consumption-based pricing models, AI workflow automation, cross-functional collaboration, risk mitigation, forecasting
Preferred skills
Enterprise account management, cloud technologies, BI/analytics, FinOps, AWS Marketplace, AI/LLM spend management
Technologies
Salesforce, AI tools, LLMs
Responsibilities
Own the customer journey from onboarding to renewal/expansion; Partner with TAMs on success plans and executive reviews; Identify and mitigate risk while forecasting health/revenue; Manage full-cycle contract negotiations and upsell motions; Use AI to automate repeatable tasks and contribute builds to the team; Manage escalations by connecting customers to the right internal resources.
Seniority
Senior, hands-on IC