Technical Support Engineer
Core
Resolve complex technical issues for enterprise customers by troubleshooting web and mobile applications, investigating root causes, and collaborating with engineering teams.
Role type
Senior Technical Support Engineer (SaaS)
Builds
Intelligent platform for health benefits navigation and optimization
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting complex client inquiries, REST APIs, GraphQL API, Single Sign-on (OAuth, SAML, SCIM), AI coding tools, bug reproduction, technical documentation
Preferred skills
B2B and SaaS product experience, inspecting web/mobile applications
Technologies
REST APIs, GraphQL, OAuth, SAML, SCIM, AI coding tools
Responsibilities
Resolve complex issues via main support channels, investigate root causes using application logs and developer tools, build technical internal knowledge base content, develop platform health reports, file bugs with Engineering
Seniority
Senior, hands-on IC
