Service Desk Analyst
Hybrid
Core
Provide first-line IT support handling calls, tickets, and walk-ups to resolve hardware/software issues for fee-earning professionals and staff across 6 Australian offices.
Role type
Service Desk Analyst (First Level Support)
Builds
Operational delivery and support for computer and telecommunication systems
Domain
Professional Services / IT Infrastructure
Required skills
Microsoft Windows, Microsoft 365, Microsoft Copilot, incident management, root cause analysis, technical troubleshooting, rostering, knowledge base contribution
Responsibilities
Handle first level calls, document and resolve incidents and requests, investigate and resolve hardware/software issues, track and document progress of incidents, escalate issues within the Digital team, participate in After Hours roster
Seniority
Individual Contributor