Customer Service Representative
Core
Address customer issues and resolve inquiries via phone, email, and social media for an entertainment and rewards platform.
Role type
Customer Service Representative
Builds
Member support and issue resolution for an Australian and New Zealand lifestyle and rewards platform
Domain
Retail / Entertainment / Customer Support
Deliverable
client delivery
Required skills
Call center experience, verbal and written communication, Microsoft Office proficiency, troubleshooting, multitasking, time management
Responsibilities
Manage inbound/outbound calls and email enquiries, answer product and service questions, handle complaints and provide solutions, escalate unresolved issues, collect member feedback
Seniority
Individual Contributor
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