Front Line Client Experience Representative | February 2027 Start Date (CANADA)
Core
Provide exceptional customer service via live chat, phone, and email to travelers, travel advisors, and clients regarding tours, bookings, and travel issues.
Role type
Front-line customer support representative
Builds
Personalized customer experiences and operational support for a global travel activity platform
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
Empathy, sound judgment, problem-solving, critical thinking, adaptability, time management, written and spoken English
Preferred skills
Previous experience in customer service, hospitality, or travel
Responsibilities
Handle time-sensitive or challenging customer situations, investigate issues and identify solutions, manage multiple concurrent conversations, use AI-powered tools to improve efficiency, collaborate with teammates to resolve issues
Seniority
Individual Contributor, entry to mid-level