Customer Delight Ninja - India
Core
Managing daily customer interactions on social media and email to ensure a best-in-class customer journey for ZURU Edge brands.
Role type
Customer Delight Ninja (Customer Service/Community Management)
Builds
Customer engagement strategies and a global Customer Engagement Handbook
Domain
FMCG / Toys
Deliverable
client delivery
Required skills
Social media management, email communication, complex query resolution, weekly reporting, stock issue management
Preferred skills
Product experience, empathy, verbal and written communication, interpersonal skills, multitasking
Responsibilities
Responding to and interacting with customers across social platforms and email, building a Customer Engagement Handbook, managing complex customer queries, reporting on customer feedback and product issues, managing defective stock and replacements