Customer Service Officer
Core
Provide administrative support to Public Sector divisions in South Australia, managing mail, processing accounts, logging incidents, and handling workers' compensation documentation.
Role type
Administrative Officer (Public Sector Support)
Builds
Administrative workflows and incident reports for SA Schemes
Domain
Insurance / Risk Solutions / Public Sector
Deliverable
dashboards & analysis
Required skills
Microsoft Office Suite proficiency, incident logging, document indexing, telephone management, report generation
Responsibilities
Manage assigned mailboxes, process accounts for SA Schemes, log Workers Comp incidents, index medical reports, process new incident reports, download medical certificates from RTWSA, send monthly reports to RTWSA, answer overflow calls, attend meetings and take minutes
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