Clerical Associate
Core
Provide administrative support, crisis intake, and quality assurance for the Department of Sanitation's Employee Assistance Program serving 10,000 employees.
Role type
Clerical Associate (Employee Assistance Unit)
Builds
Internal employee support services and operational documentation
Domain
Public sector / Human Resources / Employee Assistance
Deliverable
dashboards & analysis
Required skills
Data entry, file management, crisis support, quality assurance, inventory management, keyboard proficiency (100 wpm)
Responsibilities
Answer phones and record messages, maintain physical files, conduct quality assurance of service documentation, track on-the-job incidents, manage office inventory, provide crisis support to callers
Seniority
Entry-level / Standard Clerk