Dolby Careers Strategic Customer Success Manager

Sydney, New South Wales💼 Full-time🗓 2026-09-07 → 2026-09-27

Core

Bridge between technology and strategic customers to ensure video products drive measurable business outcomes and long-term growth.

Role type

Senior IC strategic customer success manager

Builds

Strategic account plans, renewal strategies, and customer advocacy insights

Domain

Video streaming, media, and advertising technology

Deliverable

client delivery

Required skills

consultative approach, relationship management, proactivity, video industry literacy, AI-augmented productivity

Preferred skills

data storytelling, AI prompt engineering, streaming technology experience, AdTech business knowledge

Responsibilities

build and maintain strong customer relationships, develop and execute strategic success plans, conduct high-level quarterly business reviews, orchestrate partnership with Technical Account Managers, lead end-to-end renewal strategy, ensure customer platform adoption, synthesize customer needs for product roadmap, leverage AI tools for data collection and workflow optimization

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About Dolby

7Couvin

Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.