Expert Support Technique H/F
Core
Technical and functional support expert for Pennylane's accounting and financial management SaaS platform, ensuring reliability and resolving complex user issues for accountants and business owners.
Role type
Senior Technical Support Engineer (Accounting Domain)
Builds
Pennylane financial management software for SMEs and accounting firms
Domain
FinTech / Accounting / SaaS
Deliverable
client delivery
Required skills
SaaS support experience, API debugging, SQL, technical investigation, functional accounting knowledge, cross-team coordination
Preferred skills
REST API, Postman, Swagger, advanced SQL
Technologies
API, logs, Postman, SQL
Responsibilities
Investigate and resolve technical and functional incidents via tickets, coordinate with product and engineering teams, analyze root causes, document solutions and processes, improve product based on recurring issues.
Seniority
Senior, hands-on IC