Customer Solutions Engineer
Core
Frontline technical support for dbt Labs customers across tickets, email, and video, resolving issues ranging from simple queries to complex technical challenges.
Role type
Customer Solutions Engineer (Technical Support)
Builds
High-quality support experience and documentation for the dbt platform
Domain
Data infrastructure / Analytics Engineering
Deliverable
client delivery
Required skills
SQL, APIs, network request understanding, technical documentation, problem-solving, cross-timezone collaboration
Preferred skills
YAML/JSON, Datadog/LogicMonitor, ETL processes, data warehousing, dbt Core
Technologies
dbt Core, dbt platform, SQL, APIs, YAML, JSON, Zendesk, Datadog, LogicMonitor, Snowflake, BigQuery
Responsibilities
Support customers via tickets, email, and video; troubleshoot and resolve technical issues; enhance technical documentation; collaborate with engineering and peers; use conversational AI tools for support content
Seniority
Individual Contributor, mid-level support