Customer Solutions Engineer

USA - Remote - TXRemoteFull-time$80k2026-07-21 → 2026-11-10

Remote · from United States

Core

Frontline technical support for dbt Labs customers across tickets, email, and video, resolving issues ranging from simple queries to complex technical challenges.

Role type

Customer Solutions Engineer (Technical Support)

Builds

High-quality support experience and documentation for the dbt platform

Domain

Data infrastructure / Analytics Engineering

Deliverable

client delivery

Required skills

SQL, APIs, network request understanding, technical documentation, problem-solving, cross-timezone collaboration

Preferred skills

YAML/JSON, Datadog/LogicMonitor, ETL processes, data warehousing, dbt Core

Technologies

dbt Core, dbt platform, SQL, APIs, YAML, JSON, Zendesk, Datadog, LogicMonitor, Snowflake, BigQuery

Responsibilities

Support customers via tickets, email, and video; troubleshoot and resolve technical issues; enhance technical documentation; collaborate with engineering and peers; use conversational AI tools for support content

Seniority

Individual Contributor, mid-level support

About Fivetran

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights.