Senior Technical Support Engineer
Core
Senior Technical Support Engineer leading complex escalations, designing long-term solutions, and acting as a trusted advisor for B2B SaaS clients.
Role type
Senior Technical Support Engineer
Builds
Customer success and product quality for financial institutions and fintechs
Domain
Fintech / Identity Risk / B2B SaaS
Deliverable
client delivery
Required skills
Troubleshooting APIs and logs, Cross-functional collaboration, Mentorship, Incident response, Scripting (Python/Bash), Zendesk/Looker/Postman
Preferred skills
None stated
Technologies
Zendesk, Looker, Postman, Python, Bash
Responsibilities
Lead high-priority or complex support issues, Serve as the escalation point for the Support team, Design and implement solutions for recurring or systemic support issues, Represent the Support team in cross-functional meetings, Provide mentorship to junior and mid-level engineers
Seniority
Senior, hands-on IC with mentorship responsibilities
