Technical Account Manager
Core
Strategic support for Box's largest enterprise customers to ensure platform adoption, operational success, and business growth.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Enterprise content management and collaboration workflows for Fortune 500 clients
Domain
SaaS / Cloud Content Management / Digital Transformation
Deliverable
client delivery
Required skills
Enterprise account management, technical troubleshooting, SQL, cross-functional collaboration, strategic problem solving, roadmap influence
Preferred skills
API experience, 2+ years in SaaS, 5+ years in support/account management
Responsibilities
Support product implementation and operations for key accounts, investigate and escalate technical issues, conduct technical reviews of support metrics, act as customer advocate to influence product roadmap, design and improve service delivery models, facilitate remote and in-person customer meetings
Seniority
Senior, hands-on IC
