Solutions Consultant (d/f/m) - Existing Business, DACH
Core
Solutions Consultant supporting retention and expansion for existing B2B SaaS customers in Germany by defining technical strategy and validating product use cases.
Role type
Solutions Consultant (Existing Business)
Builds
Technical strategy for cross-sell and renewals across customer accounts
Domain
HR SaaS / B2B Enterprise Software
Deliverable
product features
Required skills
B2B SaaS customer-facing experience, technical understanding of SaaS/IT infrastructure/security, analytical thinking, knowledge of HR/ITSM/ERP systems, security and compliance knowledge (ISO 27001, GDPR)
Preferred skills
Experience with HR, ITSM, ERP, or other business systems
Technologies
SaaS platforms, IT infrastructure, security protocols, HR systems, ITSM, ERP
Responsibilities
Collaborate with sales and customer success teams on renewals and cross-sell opportunities, identify product adoption signals for upsell potential, act as a first-line product expert and support for account managers, develop commercial proposals with ROI/TCO calculations, support other regions as required
Seniority
Mid-level, hands-on IC