Technical Account Manager
Core
Drive customer performance, retention, and growth for enterprise SaaS clients by leading onboarding, fostering product engagement, and optimizing account expansion.
Role type
Senior Technical Account Manager (SaaS)
Builds
Customer success strategies, adoption playbooks, and retention initiatives for virtual lab platforms
Domain
SaaS / Enterprise Software / Virtual Labs
Deliverable
client delivery
Required skills
SaaS customer success management, technical problem-solving, data analytics, cross-functional collaboration, strategic account planning, customer retention strategies, product adoption analysis, stakeholder management, process improvement
Preferred skills
Cloud computing platforms (AWS, Azure, GCP), Virtual Labs (VMWare), databases, networking, APIs
Technologies
AWS, Azure, GCP, VMWare, databases, networking, APIs
Responsibilities
Develop and manage strategic customer accounts; Identify and solve product adoption issues; Oversee expansion strategy and drive growth; Create customer playbooks with leadership; Capture and communicate customer feedback; Provide expertise and training to customers; Track and analyze account health data; Utilize data analytics to inform retention and expansion decisions
Seniority
Senior, hands-on IC