Junior IT Specialist
Core
Provide Tier 1–2 technical support for hardware, software, and SaaS applications while managing cloud platforms, network connectivity, and IT asset lifecycles.
Role type
Junior IT Specialist (Helpdesk & Systems Administration)
Builds
Secure, reliable, and efficient IT systems across the organization
Domain
IT Infrastructure, Cloud Services, End-User Support
Required skills
Tier 1–2 technical support, hardware/software troubleshooting, cloud platform management, network monitoring, IT asset lifecycle management, endpoint security, patching, system integration, automation engineering
Preferred skills
Video conference system support, off-hours availability, travel to other offices
Technologies
Google Cloud, Google Workspace, Microsoft 365, Slack, Jira, SentinelOne, Kandji/Iru MDM, Windows, macOS, Linux
Responsibilities
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals; Manage user access, permissions, and identity services; Monitor network performance and resolve connectivity issues; Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning); Assist with endpoint protection, patching, and vulnerability remediation; Support audits and compliance requirements
Seniority
Junior, hands-on IC
