Senior Customer Success Enablement Manager
Core
Build enablement programs, tools, and AI-native workflows to upskill Customer Success and Implementation teams, ensuring they can deliver exceptional outcomes and drive product adoption.
Role type
Senior Customer Success Enablement Manager
Builds
Enablement programs, training curricula, AI-native workflows, and operational playbooks for CS teams
Domain
SaaS / Accounting & Audit Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, curriculum design, cross-functional collaboration, AI tool implementation, feedback loop creation, onboarding strategy, stakeholder management, process optimization, technical product knowledge, audience translation
Preferred skills
Scaling enablement functions, building onboarding programs for CS/Implementation, experience in fast-paced startup environments
Technologies
AI-native tools, workflows
Responsibilities
Identify skill gaps and performance blockers in the CS organization, partner with Product to translate feature launches into practical enablement, leverage AI to automate manual enablement tasks, capture field feedback to improve playbooks and tooling, own the onboarding and continuous ramp-up curriculum for CS & Implementation teams
Seniority
Senior, hands-on IC