Customer Activation Manager, Commercial
Core
Implementing Ramp's financial infrastructure products for newly-closed B2B customers to ensure rapid onboarding, value realization, and revenue growth.
Role type
Senior Implementation Manager (B2B SaaS)
Builds
Ramp's financial management platform (spend automation, risk flagging, payment authorization) for 50,000+ companies
Domain
B2B Financial Technology / Spend Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B customer success, account management, product operations, project management, time management, quota performance, product configuration, workflow analysis
Preferred skills
Accounting software expertise (Netsuite, QuickBooks, Xero, Sage), CPA certification, financial services sales, high-growth startup experience
Technologies
Netsuite, QuickBooks, Xero, Sage
Responsibilities
Partner with Commercial Account Managers to educate new customers on product functionality and best practices; deeply understand customer workflows and pain points to drive full rollout; eliminate implementation delays to drive revenue; become an expert in integration and configuration options; partner with product teams to prioritize customer feedback; develop and maintain implementation policies and procedures; participate in hiring decisions for new team members.
Seniority
Senior, hands-on IC with team leadership responsibilities