Head of MSP
Core
Owns the commercial and operational performance of the managed services portfolio, overseeing IT management, infrastructure, and end-user support to protect and expand recurring revenue.
Role type
Senior leadership, service delivery head
Builds
Managed services portfolio for public and private sector clients
Domain
IT Services / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, service management, process design, commercial oversight, stakeholder communication, SLA management, continuous improvement, financial oversight
Preferred skills
Automation and tooling maturity, predictive service delivery, cross-selling enablement
Technologies
ISO 9001, ISO 27001, service management frameworks
Responsibilities
Lead the Managed Services delivery team (Service Desk, NOC, TAM), oversee SLA compliance and service quality, drive process automation and improvement, manage commercial performance and revenue growth, develop reporting frameworks for customer satisfaction.
Seniority
Senior, hands-on IC with leadership scope
