ServiceNow Workflow Manager
Core
Lead ServiceNow implementations, CMDB strategy, and team development for ITSM and platform capabilities.
Role type
Senior ServiceNow Workflow Manager (Technical Lead)
Builds
ServiceNow instances, custom applications, CMDB strategies, and analytics frameworks
Domain
IT Service Management (ITSM) / Enterprise Service Management
Required skills
ServiceNow platform expertise, CMDB design and governance, JavaScript, Glide APIs, Flow Designer, REST/SOAP integrations, ITIL configuration management, data modeling, security development lifecycle
Preferred skills
ServiceNow Certified System Administrator (CSA), ITIL Foundations, DOD network experience (NIPR, SIPR, JWICS)
Technologies
ServiceNow, CMDB, Flow Designer, JavaScript, REST, SOAP, BI tools, HTML, CSS
Responsibilities
Provide technical direction and architectural guidance for ServiceNow implementations, lead complex projects including upgrades and custom development, oversee CMDB strategy and data governance, manage and mentor ServiceNow teams, ensure SLA compliance, develop executive dashboards and reports, lead roadmap planning and technology strategy
Seniority
Senior, hands-on IC with people management
