ServiceNow Technical Architect
Core
Designing and implementing ServiceNow platform solutions (ITSM, ITOM, ITBM, ITAM) for customers, focusing on process improvement, technical delivery, and advisory support.
Role type
Senior IC ServiceNow Technical Architect
Builds
ServiceNow platform configurations, custom modules, and process-improved IT service management environments
Domain
IT Service Management / Software Asset Management
Required skills
ServiceNow platform design, ITSM/ITOM/ITBM/ITAM module configuration, process definition and redesign, gap analysis, technical user story creation, testing approach design, knowledge transfer, mentoring system administrators, IT asset lifecycle management, project timeline management
Preferred skills
ServiceNow certifications, up-to-date knowledge of product developments, industry trends, discovery tool selection, sales support
Technologies
ServiceNow, ITSM, ITOM, ITBM, ITAM
Responsibilities
Implement ServiceNow platform with focus on ITSM, ITOM, ITBM, and ITAM modules; lead technical delivery across customer engagements; support process workshops including definition, redesign, improvement, and gap analysis; advise customers on maximizing ServiceNow investment; configure and develop modules to meet requirements; produce technical user stories, acceptance criteria, testing plans, and documentation; coach and supervise customer system administrators; provide technical consultancy and ongoing support; monitor data quality for hardware and software assets; identify issues and recommend resolutions; collaborate on discovery sessions to capture requirements; select discovery tools; support sales and pre-sales activity; manage project timelines and expectations; act as trusted expert for internal teams and sales colleagues; represent company at conferences; stay current with new offerings and complete training.
Seniority
Senior, hands-on IC with advisory and mentoring responsibilities