Support engineer (UK)
Core
Senior support engineer helping developer personas and technical users succeed with the WRITER AI platform by resolving complex production issues and guiding custom agent usage.
Role type
Senior IC support engineer (enterprise B2B SaaS)
Builds
Enterprise AI applications for marketing and revenue teams
Domain
Enterprise AI / Marketing Technology
Deliverable
production ML models
Required skills
Python, RESTful API debugging, Cloud platforms (AWS/GCP), SSO/SCIM, Monitoring tools (Grafana, Datadog), Jira, Salesforce, Slack, Zoom, GenAI/LLMs
Preferred skills
Experience with GenAI and LLMs
Technologies
Python, AWS, GCP, Salesforce, Jira, Grafana, Datadog, Slack, Zoom
Responsibilities
Triage and resolve complex customer production issues; Debug and refine custom-built Python and no-code agents; Monitor and tackle complex production issues via alerts; Drive technical investigations and escalate to engineering; Gather platform feedback to shape product roadmap; Build automated diagnostic tools and scripts.
Seniority
Senior, hands-on IC
