Lead People Business Partner, Post Sales
Core
Senior HR Business Partner acting as a trusted advisor and coach to the SVP of Post-Sales, focusing on org design, talent strategy, and scaling a world-class post-sales organization.
Role type
Senior IC People Business Partner (Post-Sales)
Builds
Healthy, high-performing teams within Account Management, Customer Success, and Support functions.
Domain
SaaS / Cybersecurity / Post-Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Org design, talent strategy, change management, performance management, employee relations, workforce planning, compensation planning, data analysis, stakeholder influence, project management
Preferred skills
Experience with Pre-Sales, Customer Success, Account Management, or Support organizations, strategic thinking, business acumen
Technologies
AI-enabled tools
Responsibilities
Lead headcount planning in partnership with Finance and Recruiting; drive end-to-end execution of People programs (performance reviews, comp planning, engagement surveys); collect and analyze data on attrition, engagement, and customer health; assess organizational health and effectiveness; partner cross-functionally with Talent, People Ops, and Legal.
Seniority
Senior, hands-on IC
