Customer Development Manager | SaaS Legal Technology
Core
Manage a portfolio of existing law firm customers in ANZ to drive Annual Recurring Revenue through cross-sell, upsell, and solution expansion while acting as a trusted advisor.
Role type
Senior Account Executive / Customer Development Manager (SaaS)
Builds
Cloud-based Legal Practice Management software solutions for law firms
Domain
Legal Technology / SaaS
Deliverable
product features
Required skills
SaaS sales, consultative selling, account planning, Salesforce CRM, legal industry knowledge, strategic relationship building, revenue forecasting
Preferred skills
SPIN Selling, Challenger Sales, formal sales training
Technologies
Salesforce, Actionstep
Responsibilities
Manage a portfolio of existing law firm customers across Australia and New Zealand; Identify cross-sell, upsell, and solution expansion opportunities; Develop strategic account plans; Conduct customer business reviews and lead commercial conversations; Partner with Customer Success, Marketing, Product and Partnerships; Maintain sales pipeline and forecasts in Salesforce; Capture customer feedback for Product and Marketing teams; Achieve quarterly revenue targets.
Seniority
Senior, hands-on IC
