Senior Account Manager - US
Core
Drive satisfaction, retention, and expansion for high-value SMB customers by building strategic partnerships and acting as a bridge between Sales, Product, and Support.
Role type
Senior Account Manager (SaaS/B2B)
Builds
Strategic partnerships and scalable customer success frameworks for SMB portfolios
Domain
Travel & Spend Management SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B Account Management, consultative selling, data analytics, stakeholder management, product advocacy, cross-functional collaboration
Preferred skills
SaaS experience, European languages, AI tool usage
Technologies
Excel, BI tools, AI-enabled platforms
Responsibilities
Own high-value SMB portfolios and build multi-threaded relationships with C-suite; Conduct data-driven Quarterly Business Reviews (QBRs) to identify upsell opportunities; Act as an expert on the product ecosystem to drive client adoption; Identify friction points and develop scalable solutions; Collaborate with Sales, Product, and Support to advocate for client needs; Balance high-touch client management with internal efficiency projects.
Seniority
Senior, hands-on IC with strategic ownership