Account Director - Spain (Madrid)
Core
Own a portfolio of existing accounts, driving retention, growth, upsell, and cross-sell opportunities for a B2B SaaS marketing platform.
Role type
Senior Account Director (B2B SaaS)
Builds
Insider One (Customer Data Platform and marketing engagement suite)
Domain
B2B SaaS / Marketing Technology
Deliverable
client delivery
Required skills
Account management, SaaS sales, contract negotiation, stakeholder mapping, strategic planning, forecasting, customer advocacy, relationship building
Preferred skills
Experience with enterprise-level accounts, C-level negotiation, project management, market trend analysis
Technologies
Insider One platform, CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Own account portfolio for retention and growth; Identify upsell and cross-sell opportunities; Manage renewals in cooperation with Customer Success; Forecast monthly and quarterly performance; Negotiate deals and contracts at C-level and enterprise levels; Participate in key stakeholder meetings from onboarding to business reviews; Discover strategic customer needs and set joint goals; Analyze stakeholder mapping to optimize touchpoints; Ensure customer success realization and NPS targets; Achieve customer advocacy goals; Monitor market trends to align with product roadmap.