Field Support Officer - TALENT POOL
No visa sponsorshipCitizens or permanent residents only
Core
Provide technical assistance and support to staff, students, and stakeholders across geographically dispersed TAFE NSW campuses via virtual, on-site, and service desk channels.
Role type
Field Support Officer (IT Service Desk)
Builds
Digital Solutions Group support services for TAFE NSW community
Domain
Vocational Education and Training (VET) / IT Support
Required skills
technology expertise, customer focus, virtual support, on-site support, problem diagnosis, service resolution
Preferred skills
prior service desk experience, adaptability in changing plans
Technologies
service desk tools, virtual support platforms
Responsibilities
Diagnose and resolve client requests ranging from routine to complex, navigate virtual and on-site support scenarios, travel to various campus locations within NSW
Seniority
Mid-level, hands-on IC