IT Support Technician
Core
Provide technical support for desktop, mobile, and network infrastructure across Windows, macOS, and Linux systems, including remote troubleshooting and on-site client visits.
Role type
IT Support Technician (Help Desk & Field)
Builds
IT support services for client workstations and mobile devices
Domain
IT Services / Desktop Support / Network Administration
Required skills
Hardware troubleshooting, Software installation, Network configuration (TCP/IP, DNS, Firewalls), Active Directory administration, Microsoft 365 administration, Remote support tools, Mobile device management, VoIP support
Preferred skills
3CX experience, Security tool administration (Bitdefender, SentinelOne), System Center Configuration Manager
Technologies
Active Directory, Firewall, Hardware, Linux, macOS, Microsoft 365, Mobile, Network, Phoenix, Security, TCP/IP, Windows, Office 365, AI, LAN, VPN
Responsibilities
Handle help desk tickets remotely and at client offices, troubleshoot hardware and software, manage network configurations (VPNs, Wi-Fi, firewalls), administer Active Directory and Group Policy, manage users and mailboxes, support business applications, maintain IT documentation, travel to client offices in the Phoenix metro area.
Seniority
Entry to Mid-level, hands-on IC