Service Desk Engineer
Core
First point of contact for IT support for 12,000 colleagues across 1,200 practices in the UK and Ireland, resolving hardware and software issues.
Role type
Service Desk Engineer
Builds
IT support services for head office and practice-based teams
Domain
Veterinary care / IT Support
Deliverable
client delivery
Required skills
Networking (TCP/IP, DNS, DHCP, LAN/WAN, VPN), Microsoft client OS, Office 365, ticket management systems, remote support tools, hardware lifecycle management, problem-solving, diagnostic skills
Preferred skills
Experience providing both remote and in-person IT support
Technologies
Microsoft client operating systems, Office 365, ticket management systems, remote support tools
Responsibilities
Acting as first point of contact for IT queries, logging tickets, troubleshooting hardware and software issues, resolving incidents, providing desk-side support, communicating with users, working with third-party suppliers, maintaining IT knowledge base documentation
Seniority
Individual Contributor