IT Support Help Desk Technician
Core
Resolve clients' everyday technical issues, manage hardware/software support, and partner on complex troubleshooting and remediation.
Role type
IT Support Help Desk Technician
Builds
IT support services for clients in healthcare, education, finance, and nonprofit sectors
Domain
Managed Services (MSP)
Deliverable
client delivery
Required skills
Azure AD administration, Microsoft 365 management, Apple device hardware support, Windows 7-11 support, macOS support, software installation and management, data migration, security management, asset management, VOIP provisioning, cloud strategy
Preferred skills
MSP environment experience, travel readiness
Technologies
Azure Cloud, macOS, Microsoft 365, Windows, Office 365
Responsibilities
Resolve clients' employees' everyday technical issues, partner with senior Field Technicians on complex troubleshooting, keep field documentation current, support clients remotely or on-site, contribute to data migrations and cloud strategy
Seniority
Mid-level, hands-on IC