Operations Engineer, Intern
Core
Level 1 Support role in Global Technical Operations, resolving user issues and ensuring a stellar PPRO experience for high-value users.
Role type
Level 1 Technical Operations Intern
Builds
User support experience and operational stability for PPRO's payments platform
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
troubleshooting complex issues, user communication, process optimization, system monitoring, documentation analysis
Preferred skills
Java programming, AWS Cloud knowledge, BigQuery, DataDog, Grafana
Technologies
DataDog, Grafana, BigQuery, AWS Cloud, Java
Responsibilities
Troubleshoot complex issues via email, Slack, and phone; Monitor systems using DataDog and Grafana; Analyze and optimize support documentation and processes; Collaborate with Engineering to diagnose technical problems; Provide contextual insights on user experience to senior stakeholders.