SME, GPP Product Specialist - Tulsa, OK Onsite
Core
Technical focal point for Finastra's FGPP product in production, troubleshooting and solving complex issues for clients.
Role type
Senior IC Product Specialist (FGPP)
Builds
Production support and configuration solutions for Finastra's Global Payment Processing Platform (FGPP)
Domain
Financial services software / Payments
Required skills
FGPP issue/case analysis, FGPP business and functional knowledge, FGPP configuration (profiles and rules), customer-facing technical leadership, trace analysis, DB and GUI usage, payment processing flow review, complex configuration setup
Preferred skills
Experience with FGPP 4.6.X and above, experience with Classic GPP
Technologies
FGPP, GUI, DB, traces, BA master
Responsibilities
Troubleshoot and solve production issues, manage escalations from L2, identify root causes and provide workarounds, lead technical calls with customers, perform complex configurations, support QA/L2 in testing fixes, collaborate with L1/L2 teams and production development team