SME, GPP Product Specialist - Tulsa, OK Onsite
Core
Technical focal point for Finastra Global Payment Processing Platform (FGPP) in production, troubleshooting and solving complex issues for clients.
Role type
Senior IC Product Specialist (FGPP)
Builds
Production support and configuration solutions for FGPP
Domain
Financial services software, Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
FGPP issue/case analysis, FGPP business and functional knowledge, FGPP configuration (profiles and rules), leading technical calls, root cause identification, trace analysis, DB and GUI usage, payment processing flow review
Preferred skills
Experience with FGPP 4.6.X and above, complex configuration setup, collaboration with L1/L2 teams
Technologies
FGPP, GUI, DB, traces, xpath, object rules, profile_udfs, cache_refresh
Responsibilities
Troubleshoot and solve FGPP issues in production, manage escalations from L2 for complex issues, identify root causes and recreate issues, analyze traces to determine configuration vs code fixes, perform complex configurations and check-in to BA master, lead customer calls to explain issues and outline next steps, support QA/L2 in testing fixes
Seniority
Senior, hands-on IC