Application Support Engineer (Temporary Worker)
Core
Troubleshoots and resolves customer-reported issues within Alkami's digital banking platform for U.S. banks and credit unions.
Role type
Application Support Engineer
Builds
Maintains operational excellence for Alkami's unified platform integrating onboarding, digital banking, and data/marketing.
Domain
Fintech / Banking
Deliverable
client delivery
Required skills
SQL, log analysis, distributed systems troubleshooting, ITIL/SaaS principles, ticket management, root cause analysis
Preferred skills
FinTech/banking applications experience, ACH file formats, Jira/ServiceNow, cloud monitoring tools (Splunk, Grafana, New Relic)
Technologies
SQL, Jira, ServiceNow, Splunk, Grafana, New Relic, Google Workspace
Responsibilities
Classify and document incoming support tickets; resolve client issues by analyzing logs and running SQL queries; prioritize and manage tickets maintaining SLAs; escalate complex issues with diagnostics; enhance knowledge base with documentation; validate application updates for release readiness; participate in on-call rotations for high-severity incidents; monitor environments via alerts and logs; conduct root cause analysis for recurring issues.
Seniority
Mid-level, hands-on IC