Technical Operations Engineer
Core
Deliver L2 technical support and ensure platform reliability for financial institutions and payment service providers via monitoring, incident management, and customer issue resolution.
Role type
L2 Technical Operations Engineer
Builds
Reliable global API platform for Know Your Payee (KYP) verification
Domain
Fintech / Cross-border payments / Fraud prevention
Deliverable
client delivery
Required skills
incident management, observability, log monitoring, database querying, cloud platform management, SLA tracking, technical documentation, UAT participation
Preferred skills
modern software development knowledge, experience in globally distributed startups
Technologies
Azure, AWS, GCP, Jira
Responsibilities
Deliver L2 technical support via phone, email, and chat; monitor system health and manage incidents; configure and triage alerting dashboards; track SLA adherence; support internal stakeholders with operational tasks; document technical solutions and runbooks; participate in User Acceptance Testing (UAT)
Seniority
Mid-level, hands-on IC