SMB Account Manager
Core
Grow and retain Toptal's small- and medium-sized business clients by acting as a trusted advisor and expanding relationships across the full portfolio including specialized talent, HireGlobal, and AI-driven services.
Role type
SMB Account Manager (Consultative Growth)
Builds
Specialized talent engagements, HireGlobal (global hiring/payroll), and AI-driven platform services
Domain
Business Services / Technology Staffing / SaaS
Deliverable
client delivery
Required skills
consultative selling, account planning, portfolio management, business discovery, negotiation, pipeline forecasting, Salesforce (SFDC) proficiency, cross-functional collaboration
Preferred skills
experience in B2B sales, understanding of global hiring and payroll, ability to mentor new team members
Technologies
Salesforce (SFDC), Salesloft, Zoom, Slack
Responsibilities
Own the full client lifecycle from onboarding to expansion; run insight-driven discovery conversations to uncover unvoiced business needs; build and execute proactive account plans; manage expansion pipelines and forecast data; act as the first line of defense for client issues; partner with Talent Operations, Delivery, and HireGlobal to deliver exceptional experiences.
Seniority
Individual Contributor, Mid-to-Senior level