VP, ITSM Delivery Lead, Future Ready Technology, Group Technology
Core
Lead end-to-end delivery and technical transformation of an enterprise IT Service Management platform, integrating delivery, technology, process, and engineering to build scalable, resilient, and automated capabilities.
Role type
VP, ITSM Delivery Lead
Builds
Scalable, resilient, and increasingly automated ITSM capabilities (Incident, Problem, Change, Service Request, Knowledge, CMDB)
Domain
Enterprise IT Service Management / IT Operations
Required skills
Enterprise ITSM platforms (ServiceNow, BMC Helix), ITIL practices, Large-scale technology delivery leadership, APIs and integrations, CI/CD and DevOps, Cloud architecture, Automation, Observability, Vendor management, Engineering best practices
Preferred skills
AI/GenAI and intelligent automation, Agentic workflows, ITIL/Agile/PMP/ServiceNow certifications
Technologies
ServiceNow, BMC Helix, CI/CD, Cloud, APIs, Observability tools
Responsibilities
Define and drive the ITSM technology roadmap, Oversee ITSM integrations with enterprise systems, Provide leadership to engineers and delivery teams, Manage technology vendors and implementation partners, Partner with Risk and Cybersecurity teams, Use operational metrics to drive continuous improvement
Seniority
VP, Strategy & Mentorship
