Change and Enablement Lead
Core
Lead end-to-end ServiceNow AIOps and AI platform implementations, focusing on change management, enablement, and adoption for high-technology customers.
Role type
Senior IC ServiceNow Architect & Change Lead
Builds
ServiceNow AIOps solutions, AI Platform solutions, and AI Control Tower capabilities
Domain
High-technology sector, IT Operations Management
Deliverable
production ML models
Required skills
ServiceNow architecture, AIOps implementation, AI platform design, change management, training delivery, operational transition support, data ingestion, event correlation, signal processing, performance definition, security requirements, migration strategy, observability practices, stakeholder engagement
Preferred skills
ServiceNow Certified Technical Architect, ServiceNow Certified Implementation Specialist for IT Operations Management, Train-the-Trainer experience
Technologies
ServiceNow, AI, AIOps
Responsibilities
Design scalable ServiceNow architectures aligned with customer priorities; Lead end-to-end ServiceNow AIOps implementations; Architect ServiceNow AI Platform solutions; Configure ServiceNow AI Control Tower capabilities; Improve data ingestion and event correlation; Define performance, security, and availability requirements; Develop migration and upgrade strategies; Partner with operations teams to establish monitoring practices; Encourage adoption of AI-driven workflows; Document architecture decisions; Mentor implementation teams; Align solutions with sustainability goals; Engage high-technology customer stakeholders
Seniority
Senior, hands-on IC