Customer Service Dispatcher
On-site
Core
Dispatch engineers to customer appointments, coordinate schedules and workloads, and act as the key point of contact for customers to ensure seamless service delivery.
Role type
Customer Service Dispatcher / Planner
Builds
Customer appointment schedules and engineering team utilization plans
Domain
Building systems / Engineering services
Required skills
Customer service, Communication, Computer literacy, Organization, Proactivity, Phone usage
Responsibilities
Dispatch engineers to customer appointments, Balance engineer workloads and diaries, Coordinate customer visits from start to finish, Respond to customer enquiries and provide updates, Solve problems with engineers and managers, Support team scheduling and materials coordination