Client Resource Coordinator 5
Core
Coordinates customer service requests, schedules and dispatches technicians, and manages service operations for building technology solutions.
Role type
mid-level operations coordinator
Builds
technical service delivery for smart buildings
Domain
building technology / facilities management
Required skills
scheduling, dispatching, customer relationship management, account reconciliation, business review support, warranty claim administration, project costing basics
Preferred skills
associate's degree, project accounting experience, team leadership
Technologies
PSA scheduling systems
Responsibilities
coordinate labor scheduling, communicate action plans to customers, reconcile service requests, prepare execution plans, support business reviews, process change orders, facilitate warranty claims
Seniority
Mid-level, hands-on IC