Service Dispatch Coordinator
Core
Coordinate field employees and service technicians to ensure customer satisfaction and meet service commitments.
Role type
Service Dispatch Coordinator
Builds
Service schedules and work orders for door, docking, and security product installation and maintenance
Domain
Commercial/Industrial/Residential door and security products distribution and service
Required skills
Scheduling, Microsoft Office Suite, Customer service, Time management, Multi-tasking, Billing administration, Technical troubleshooting support, Inventory coordination
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage job tickets and reports, assist with billing paperwork, create service tickets, work with estimating team, assist field techs with troubleshooting, provide work orders to warehouse