After Service Engineer
Core
Manage after-sales service operations, including warranty claims, repair orders, customer complaints, and quality feedback for air conditioning or electrical equipment.
Role type
Senior After Service Engineer
Builds
Warranty parts supply, repair order processing, and customer satisfaction improvements
Domain
HVAC / Electrical Equipment
Deliverable
client delivery
Required skills
warranty management, repair order processing, complaint handling, quality feedback, inventory management, project improvement, cross-functional coordination
Preferred skills
English business communication, new product launch support
Technologies
Office software
Responsibilities
Review warranty parts requisitions and provide parts; Review repair work orders and confirm warranty costs; Handle customer complaints and coordinate internal resources; Collect and analyze external quality information; Track and drive external quality issue improvements; Process regular returns and follow up; Manage safety stock for warranty parts; Participate in new product projects and monitor client usage; Handle paid repair quotes and orders; Conduct customer follow-ups and close improvement actions; Execute ad-hoc tasks assigned by supervisors.