Customer Service Specialist (w/m/d) [Kziff. DR8725]
Core
Handling customer and partner inquiries via phone and email, managing orders for machinery and accessories, and resolving delivery and damage issues.
Role type
Customer Service Specialist
Builds
Order fulfillment and logistics coordination for machinery and services
Domain
Industrial machinery and accessories
Deliverable
client delivery
Required skills
Order management, delivery tracking, damage claim handling, internal cross-functional collaboration, SAP proficiency, Office 365, English communication
Preferred skills
Experience in commercial/administrative roles, structured work style
Responsibilities
Answering customer and partner inquiries, processing orders for machinery and accessories, coordinating delivery schedules, resolving incorrect shipments and errors, managing transport damage claims
Seniority
Entry-level to Junior