Warranty & Claims Specialist
Core
Investigate and coordinate end-to-end resolution of escalated product, warranty, and freight claims for the US market, combining technical assessment with cost-conscious resolutions.
Role type
Warranty & Claims Specialist
Builds
After-sales experience and claim resolutions for outdoor living products
Domain
Consumer durables / Outdoor living / Manufacturing
Deliverable
client delivery
Required skills
Warranty administration, Claims investigation, Technical assessment, Cost analysis, Documentation, Cross-functional coordination, Case management, ERP systems
Preferred skills
Consumer durables experience, Freight claims, Carrier recovery, Spare-parts coordination, Product troubleshooting
Technologies
Zendesk, Jira, ERP systems
Responsibilities
Review escalated claims and assess warranty coverage, Investigate technical concerns and coordinate with Product Development/Quality Control, Prepare and follow up on freight claims with logistics partners, Coordinate replacement parts and inventory records, Maintain case records in Zendesk/Jira, Analyze claim patterns for process improvements
Seniority
Individual Contributor, Mid-level