Quality Warranty Specialist
Core
Customer service position managing warranty claims and RMA processes for custom manufactured products.
Role type
Quality Warranty Specialist (via careerplan.io/jobs/95-001-72-375-quality-warranty-specialist-at-safe-fleet)
Builds
Resolves customer product concerns and replacement orders
Domain
Manufacturing / Customer Service
Deliverable
client delivery
Required skills
Root cause analysis, blueprint interpretation, visual inspection, RMA process management, credit issuance, order entry, physical part handling
Preferred skills
Custom product sales experience, manufacturing environment familiarity
Technologies
Company supported programs
Responsibilities
Negotiate resolutions for product concerns, track shipment status of replacement orders, perform root cause analysis, visually inspect parts for defects, assimilate customer instructions, maintain RMA activity records
Seniority
Entry-level, individual contributor