Customer Service Representative 3
Core
End-to-end customer support and order fulfillment for aftermarket spare parts, serving as the key interface between customers and cross-functional teams to ensure timely delivery and issue resolution.
Role type
Senior Customer Service Representative (Supply Chain/Logistics)
Builds
Aftermarket spare parts orders and lifecycle solutions for critical equipment
Domain
Semiconductor/High-tech manufacturing supply chain
Deliverable
product features
Required skills
Order management, supply chain coordination, logistics, SAP/ERP, cross-functional communication, problem-solving, compliance adherence
Preferred skills
Semiconductor/high-tech operations experience, SAP/ERP proficiency
Responsibilities
Manage end-to-end spare parts order fulfillment (quotation, entry, shipment, billing, returns), serve as primary contact for spare parts operations, support urgent requirements and escalations, coordinate with Planning/Supply Chain/Logistics/FSE to resolve issues, support spare parts returns and repair activities, ensure transaction compliance, contribute to On-Time Delivery and operational quality metrics